Skip to content
CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Darbyshire Care

Merchant House

45 Alma Road, Plymouth, PL3 4HE

Goodpublished 29 December 2022, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Merchant House on 29 December 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Merchant House

2 rated inspections over 3 years: the service has improved, from Requires improvement to Good.

  1. December 2022Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  2. August 2019Requires improvement
    Safe: Requires improvementCaring: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. April 2019

    Registered with the Care Quality Commission on 24 April 2019.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

Or stay at home with a private carer

Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.

About live-in careHow PrimeCarers works
Same provider

Other services run by Darbyshire Care Limited

2 other services on the CQC register. A pattern across a group tells you more than one report.

Hamilton House

Plymouth, PL4
Good
NursingDementia
Rated 3 years agocare home
Nearby

Other care homes near Plymouth

All in Plymouth

IOTA Care

Plymouth, PL3 · 0.1 km
Outstanding
Residential
Rated 7 years agocare home

Restormel House

Plymouth, PL4 · 0.7 km
Outstanding
Residential
Rated 7 years agocare home

Grenville House

Plymouth, PL4 · 0.8 km
Requires improvement
Residential
Rated 4 years agocare home