Meade Close

Inspectors found enough staff to meet people's needs during the visit. The home had processes for managing sickness and was recruiting additional senior staff.

“There were enough staff to meet people's needs at the time of the inspection.” from the report

People received compassionate support, and inspectors saw warm, respectful interactions between staff and people. Staff protected privacy and dignity.

“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report

Medicines were administered by competent staff, recorded appropriately and checked. Information went with people when they moved between care settings.

“The home ensured people received their medicines as prescribed. Medicines were recorded appropriately, and stock monitored and checked regularly.” from the report

The home was clean and hygienic, with adaptations to support people's physical needs. People could personalise their rooms.

“The service gave people care and support in a safe and clean environment that had been adapted to meet their physical needs.” from the report

Staff were not always keeping care records accurate, complete and up to date. The home had an action plan to address this.

“Staff were not always keeping accurate, complete and up-to-date records.” from the report

Care plans did not always focus clearly enough on people's independence, strengths, goals and aspirations. Not all staff had completed Positive Behaviour Support training.

“Care plans needed to focus more on promoting people's independence, their strengths and to reflect their goals and aspirations more clearly.” from the report

The management and senior staff team was being restructured. Inspectors said this had affected the quality and consistency of care, although people were not at risk of harm.

“These changes were still in transition and needed to be fully established and sustained.” from the report

Staff did not always record when thickener powder was added to drinks for people at risk of choking. The manager took immediate action.

“Staff were not always recording when thickener powder was added to drinks for people who were at risk of choking.” from the report