Maple Tree Care Limited

There were enough staff, recruitment checks were completed and staff were trained to manage medicines safely.

“The provider ensured there were sufficient numbers of suitable staff.” from the report

Staff knew people well and treated them with kindness, dignity and respect. People were supported to make choices and remain independent.

“Staff were caring, positive and respectful towards people, we observed staff laughing with people and enjoying each other company.” from the report

People were supported to follow their interests, take part in meaningful activities and access the community.

“People were supported to access the community and experience meaningful activities in line with their need and wishes.” from the report

Inspectors found a positive culture, clear oversight and involvement from people, relatives and staff.

“There was a positive and open culture at the service.” from the report

Care plans reflected current needs, but inspectors said longer-term aspirations were not always fully explored. The registered manager said the goal-planning process was being reviewed.

“long term aspirations were not always fully explored.” from the report

The home had systems for goal planning, but inspectors could not find clear evidence of people's goals and aspirations in the records.

“we were unable to find clear evidence of people's goals and aspirations.” from the report

End-of-life care plans were not in place during the inspection. No one was receiving end-of-life care at the time, and the registered manager said they were working with people and families to prepare these plans.

“End of life care plans were not in place during the inspection” from the report