Manley Court Care Home

Inspectors found no evidence that the home was understaffed. Records showed minimum staffing levels were being met, and relatives were satisfied that there were enough staff.

“We did not find any evidence the home was being understaffed during this inspection.” from the report

Inspectors were assured that the home had arrangements to prevent and manage infections, including safe use of protective equipment and support for visitors.

“We were assured that the provider was using PPE effectively and safely.” from the report

Staff spoke positively about the support from managers. A registered manager was now in post, which was an improvement since the previous inspection.

“At the time of the last inspection, there was no registered manager in post at the service. This has now been resolved” from the report

The provider had improved some care records and quality assurance processes. Fluid recording charts were put in place for people unable to manage their own fluid intake after inspectors raised this issue.

“The provider had made a range of improvements in relation to care records and quality assurance processes.” from the report

Inspectors found that a repositioning chart was not always followed, with no explanation in the care records. They also found gaps in records for prescribed creams and food supplement thickener.

“One person's turning chart stated they should be repositioned every 4 hours, but the charts showed this was not always happening as planned.” from the report

One person needed staff to make sure they had enough to drink, but there was no fluid chart in place. Inspectors found no evidence that the person was not receiving enough fluids, and the home put charts in place after the concern was raised.

“The lack of process meant the risk of dehydration was not adequately managed.” from the report

Audits were generally good but did not identify the discrepancies inspectors found. Some audits also contained conflicting information, and information initially submitted about staffing levels was inaccurate.

“Although we found these to be of generally good quality they had not identified the discrepancies we found and some audits contained conflicting information.” from the report