Mancroft

Inspectors found there were enough staff to provide the care people needed at the right time. Relatives did not raise concerns about staffing levels.

“There were enough staff available to support people.” from the report

Risk assessments and care plans were based on people's individual needs. Staff followed them, including when supporting people in the community.

“Individual risks to people were assessed, monitored and reviewed.” from the report

Staff had safeguarding training and understood what to do if they suspected abuse. Inspectors found the relevant procedures were followed when needed.

“Staff had received training and understood when people may be at risk of abuse.” from the report

The registered manager showed that changes had been made after a previous safeguarding alert, and these changes were shared with staff.

“The registered manager was able to demonstrate lessons had been learnt when things went wrong.” from the report

The home carried out checks on medicines, care and infection control. Inspectors found these audits were effective in identifying concerns.

“Quality checks and audits were completed in the service and these were effective in identifying concerns.” from the report

The exact time that some as-required medicines were given was not always recorded. The provider took immediate action by introducing a new chart.

“The time people received these was not always documented.” from the report