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CQC report explained · a residential care home

Magnolia House

42 Hull Road, Cottingham, HU16 4PX

Goodpublished 2 December 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found enough suitable staff, safe recruitment, effective safeguarding systems and safe medicines practice. The home was clean and risks were assessed, although some hoist-sling records needed more detail and were corrected immediately.
Effective?
Good
People had current, person-centred care plans and staff received induction, training and regular supervision. People were supported with food, drink, healthcare and lawful decision-making.
Caring?
Good
People and relatives said staff were kind and caring. Inspectors observed respectful care, with people's privacy, dignity, independence, choices and cultural needs supported.
Responsive?
Good
Care plans reflected people's needs and preferences. Visitors were welcomed and activities were available, although some people said activities could be more varied and happen more often.
Well-led?
Good
The home had an open and welcoming culture, approachable management and regular quality checks. People, relatives and staff were asked for feedback, and the home worked with outside agencies.
The latest report, explained

What inspectors found, December 2023

Magnolia House was rated Good; inspectors found safe, kind and well-managed care, with some refurbishment and activity improvements still needed.

Inspectors visited without warning on 7 November 2023. They spoke with people living in the home, relatives, staff and visiting healthcare professionals. They observed care and checked care plans, medicines records, staff files and management records.

All five areas were rated Good: safe, effective, caring, responsive and well-led. Inspectors found enough staff, safe medicines practice, clean surroundings, suitable training and good links with healthcare professionals. People were treated with kindness, involved in choices and supported to keep relationships and interests.

There were some minor areas to improve. Some records needed more detail about hoist slings, although this was corrected immediately. Some parts of the home needed refurbishment, and some people wanted activities to be more varied and more frequent.

What inspectors praised

  • Enough staff

    Inspectors found enough staff to meet people's needs. Staff knew people well and responded quickly to call bells.

    “We observed enough staff to meet people’s needs, staff were visibly present and were quick to answer call bells.” from the report

  • Kind and respectful care

    People and relatives described staff as kind and caring. Inspectors saw people treated with kindness, compassion, dignity and respect.

    “We observed people being treated with kindness and compassion.” from the report

  • Good health support

    The home worked well with visiting healthcare professionals and made referrals when needed. Professionals said staff raised concerns promptly when people's health declined.

    “Staff access prompt care when people’s health is declining, they are good at raising issues with us or contacting emergency services if required.” from the report

  • Good management oversight

    Regular audits covered records, medicines, infection control, maintenance and safeguarding. Feedback from people, relatives and staff was used to improve care.

    “The provider had oversight and governance systems in place. Audits were undertaken regularly and included checks of records, medicines, IPC, maintenance, and safeguarding.” from the report
What inspectors were concerned about

  • Some hoist records lacked detail

    needs fixing

    Some records did not contain enough detail about people's hoist slings. The issue was brought to the manager's attention and corrected immediately.

    “At the time of the inspection some improvements were needed to ensure records contained detail about people’s hoist slings.” from the report

  • Refurbishment still ongoing

    minor

    Some areas of the home needed refurbishment. The provider had an ongoing plan, and some areas had already been redecorated.

    “Some areas of the home needed of refurbishment. The provider had recognised this and there was an ongoing refurbishment plan in place to improve the environmental décor.” from the report

  • Activities could be more varied

    minor

    Some people wanted activities to be more varied and more frequent. A recently appointed activities coordinator was developing daily plans and day trips.

    “Some people told us activities could be more varied and take place more often.” from the report
Questions to ask them, based on this report
  1. 01Which areas of the home are still awaiting refurbishment, and what is the timetable for completing the work?
  2. 02How are hoist-sling details checked now to make sure care records remain accurate?
  3. 03What new activities and day trips have been introduced since the inspection?
  4. 04How often are activities offered, and how are residents' interests used to plan them?
  5. 05How will relatives be kept informed about changes to care, activities and the refurbishment plan?

This was an unannounced inspection covering all five CQC questions, including the care provided and the premises; inspectors reviewed four care plans, four medicines records and three staff files. This explanation was written from the published report of 2 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Magnolia House

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. December 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Magnolia House →

  2. December 2020Inspected but not rated
    Safe: Inspected but not rated
  3. July 2018Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. April 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. October 2022

    Registered with the Care Quality Commission on 3 October 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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