St Peters Court
Maldon, CM9 · 0.8 km
NursingDementia
Rated 7 months agocare home
CQC report explained · a residential care home, run by Excelcare Holdings
Longfield Care Home
Fambridge Close, Maldon, CM9 6DJ
Goodpublished 21 December 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- Risks such as falls, choking, pressure care and poor nutrition were assessed and managed. Inspectors found enough staff, safe recruitment, good medicines management and effective infection control.
- Effective?
- Good
- Staff had relevant training and support. People were supported with food and drink, healthcare, communication and decisions about their care.
- Caring?
- Good
- People and families described staff as kind, compassionate and respectful. Staff involved people in decisions, protected their privacy and supported their independence.
- Responsive?
- Good
- Care plans were personalised and updated when people's needs changed. People had activities, outings, family contact and opportunities to raise concerns.
- Well-led?
- Good
- Inspectors found the home well managed, with approachable leaders, staff support and systems to monitor quality and learn from incidents and feedback.
The latest report, explained
What inspectors found, December 2023
Rated Good; inspectors found safe, kind and personalised care across all five areas.
The inspection was unannounced. Inspectors visited on 20 November 2023 and gathered information during inspection activity from 15 to 29 November. They spoke with people living in the home, family members, staff and a visiting professional. They also reviewed care, medicines, recruitment and management records.
Inspectors found that people were safe, treated with kindness and supported by staff who knew their needs. There were enough staff, medicines were managed well, risks were assessed, and infection control arrangements were in place. People were supported with food, drink, healthcare, activities and end of life care.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good care and management in the areas they assessed. The previous overall rating was also Good, published on 27 June 2017.
What inspectors praised
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were given safely and records showed people received them on time and as prescribed.
“Medicine records were maintained to a good standard, and demonstrated people received their medicines on time and as prescribed.” from the report
Kind and respectful care
Staff knew people well and treated them as individuals. Inspectors saw staff protecting privacy, asking permission and supporting independence.
“Staff were compassionate, caring, gentle and kind.” from the report
Personalised support
Care plans described people's needs, preferences and life stories. Staff understood these details and adapted support when people's needs changed.
“People had person centred care plans in place describing their individual care and support needs.” from the report
Good family involvement
Families were welcomed and involved in care arrangements. The home held regular relatives' meetings and dealt with complaints promptly.
“People and family members told us they felt listened to and included in their relatives' care arrangements.” from the report
Strong management
The management team used audits, feedback and incident reviews to monitor care and make improvements. Staff said they could raise concerns.
“The provider had effective processes in place to monitor and manage the service and address any shortfalls.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How will you assess and manage my relative's specific risks, such as falls, choking, pressure areas or poor nutrition?
- 02How will you keep my relative's care plan updated if their needs, preferences or communication needs change?
- 03What activities and outings would be suitable for my relative, and how will you support them to stay in contact with family and friends?
- 04How will you involve our family in decisions about care and end of life wishes?
- 05How can we raise a concern, and how will you tell us what action has been taken?
This was an unannounced inspection covering all five CQC questions and both the premises and care provided; infection prevention and control was specifically reviewed under Safe. This explanation was written from the published report of 21 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Longfield Care Home
3 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2021Inspected but not ratedSafe: Inspected but not rated
- August 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 14 December 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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