CQC report explained · a residential care home, run by Pathway Healthcare

Livingstone House

Oldenwood, Reigate Road, Dorking, RH4 1QE

Requires improvementpublished 20 January 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Requires improvement; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Requires improvement; Are people treated with kindness and dignity?
Responsive?: Requires improvement; Is care built around the person? Care plans, activities, complaints.
Well-led?: Inadequate; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Livingstone House on 20 January 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Livingstone House

2 rated inspections over a year: the service has slipped, from Good to Requires improvement.

January 2023Requires improvementcurrent ratingdown from Good
Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
We are reading this report · the original is on cqc.org.uk
November 2021Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
April 2021Inspected but not rated
Safe: Inspected but not ratedWell-led: Inspected but not rated
Read this report on cqc.org.uk
September 2019
Registered with the Care Quality Commission on 6 September 2019.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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