Little Manor Care Centre

People and relatives said they felt well supported. Inspectors found staff supported people in a person-centred way.

“People and their families told us that they felt their stay at Little Manor had been very beneficial for their recovery and that "everyone was very caring".” from the report

Inspectors found there were appropriate staffing levels to support people safely.

“There were appropriate levels of staff on duty to support people safely.” from the report

People valued the physiotherapist's involvement. The home supported people to take their own medicines when able, as part of preparing to return home.

“People were empowered to take their own medication when they were able to in preparation for them returning home.” from the report

People and families said communication was good. Professionals described a close working relationship with the home.

“People and their families told us that communication between staff and them was good” from the report

Some medicine care plans lacked important instructions, including guidance about side effects and when to call an ambulance. The medicine room and fridge were also left unlocked and unattended.

“Medicines were not always managed safely. Medicine care plans were not always in place and did not always include the required information.” from the report

The home did not have a detailed, service-specific assessment of legionella risks. Inspectors said this meant the home could not be assured that infection risks were fully controlled.

“The provider had implemented a generic risk assessment for legionella to cover all Wessex Care services but had no comprehensive service specific risk assessment” from the report

Health and safety and medicine audits did not reliably identify problems. The home also lacked records of some checks and did not always act promptly on issues found.

“The provider did not have effective systems to monitor and manage the service provided.” from the report