Little Haven

Inspectors found complete medicines records, individual medicines risk assessments and staff who had been trained and assessed as competent.

“Medicines records were accurately completed and there were no unexplained gaps in people's medicine administration records (MAR) charts.” from the report

People told inspectors they felt safe and that staff supported them without delay. Staff knew how to report possible abuse or harm.

“I am looked after well here. They are very good to me. We get on. I feel safe and happy living here,” from the report

Inspectors found an open culture and management systems that monitored the quality of care. Staff could raise ideas and receive support and training.

“There was a positive and open culture at the service.” from the report

People were involved in developing their care plans. Staff worked with them on emotional and mental health needs, activities, housing and appointments.

“People told us they were always involved with developing their care plans.” from the report

The inspection followed concerns that included incidents of violence at the home. Inspectors found that the risks were being managed and there had been no further reported violent incidents since the earlier contact.

“We found since our last contact with the service, risks of recurrence were managed well and no reports of further violent incidents had occurred.” from the report