Link House

The home had a full staff team who knew people well and provided consistent support. Recruitment checks were also described as robust.

“Full staff recruitment meant people were supported by staff who were familiar to them and were able to provide consistent care and support.” from the report

People were involved in decisions, activities and the running of the home. Staff supported people to make choices and used the least restrictive approach.

“Everyone contributed to the smooth running of the house and were actively involved in cooking, shopping, cleaning, and attending activities outside the home.” from the report

Inspectors found that people had trusting relationships with staff. Relatives were involved and said they were kept informed about risks and concerns.

“People spoken with had developed trusting relationships with staff and said they could raise concerns.” from the report

The building was generally in good condition and inspectors found high standards of cleanliness and hygiene.

“The layout and hygiene practices of the premises were good, and standards of cleanliness were high.” from the report

The home's checks did not identify some risks before the inspection, including uncovered radiators, pipework and unchecked window restrictors. These issues were addressed immediately.

“The provider's quality assurance system was not sufficiently robust to ensure that there was clear oversight of compliance with regulation.” from the report

Medicine errors had occurred, but the forms did not show whether medical advice or local authority reporting had happened. The manager introduced a checklist and said the correct reporting had taken place.

“Although medication error forms had been completed this provided no indication that medical advice, such as 111 had been sought, or that the local authority had been advised.” from the report

Fire arrangements were satisfactory, but inspectors recommended a fire safety inspection because the home planned to increase occupancy and regularly used the loft for storage.

“We recommend the registered manager request a fire safety inspection due to the planned increased occupancy and the regular use of the loft space for storage.” from the report