Lime Trees

Staff treated people with compassion and respect. Care planning recognised people's strengths, choices and personal goals.

“Staff were caring and kind, and spoke about people with dignity, respect, knowledge and understanding.” from the report

People had individual care plans and were supported to make choices, communicate in their preferred way and pursue interests and ambitions.

“The service collaborated with people to create detailed and thoughtful person-centred plans, which showed people's specific goals and aspirations and how they could be met.” from the report

People were supported to maintain relationships and take part in meaningful social and leisure activities. Some people helped organise events for others.

“People took the lead in organising social events for the benefit of others.” from the report

Inspectors found enough suitably deployed staff, safe recruitment processes and staff who understood safeguarding responsibilities. Relatives were satisfied with staffing levels.

“The provider ensured there were sufficient numbers of suitable staff.” from the report

Inspectors found recording gaps and mis-filed documents. There was no evidence that people had missed medicines, and the provider acted during the inspection with retraining and stronger audits.

“We found some recording gaps for medicines on day 1 of inspection, and some documents which had been mis-filed.” from the report

Some delegated healthcare tasks did not have sufficiently formal competency assessments recorded. The provider said updated training and regular assessments would be put in place.

“However, some healthcare tasks required more formal competency assessments to be recorded.” from the report

There were small gaps in some staff employment histories. The care manager said these would be addressed.

“There were some small gaps in employment history which the care manager told us they would address by recording information already known to the service in staff files.” from the report