Tixover House
Rutland, PE9 · 4.8 km
NursingDementia
Rated 8 months agocare home
CQC report explained · a residential care home, run by P.C.M Housing Association
Laxton Hall
Laxton, Corby, NN17 3AU
Goodpublished 1 February 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People's risks were assessed and reviewed, safeguarding concerns were investigated and medicines were audited. Inspectors found enough suitable staff, although care staff also carried out cleaning duties.
- Effective?
- Good
- Staff had induction, training and supervision. People received food and drink suited to their needs and preferences, and staff helped them access health services.
- Caring?
- Good
- Staff knew people well, respected their privacy and dignity, and involved people and relatives in care planning. Polish language and culture were supported.
- Responsive?
- Good
- Care plans reflected people's needs and preferences. People could take part in Polish cultural, religious and social activities, and complaints were responded to and resolved.
- Well-led?
- Good
- The manager used audits, incidents, safeguarding information, complaints and feedback to identify improvements. Staff and families were encouraged to give feedback.
The latest report, explained
What inspectors found, February 2024
Rated Good; inspectors found safe, kind and personalised care, but some staff were working beyond their shifts to finish cleaning.
This was an unannounced inspection on 9 January 2024. Inspectors spoke with seven people, four relatives or visitors and seven staff. They reviewed care records, medicines records, audits, accident and incident records and three staff recruitment files.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were supported in a Polish community, with Polish-speaking staff, Polish food, religious services and activities linked to their culture.
Inspectors found that people's risks were assessed, medicines were managed safely and staff responded to health concerns. People and relatives were involved in care planning, and complaints had been handled and resolved.
The overall Good rating was unchanged from the previous inspection, published on 19 April 2022. This means inspectors found the service consistently met the standards they checked, although the report also noted pressure on staff who carried out both care and cleaning duties.
What inspectors praised
Polish culture and faith
The home supported people to live in a Polish community. This included Polish-speaking staff, traditional food, Polish books and newspapers, mass and religious support.
“People were supported to live in a Polish community where their culture, religion and traditions were practiced daily.” from the report
Kind and respectful care
Inspectors saw staff speaking politely and calmly, offering choices and including people who could not respond verbally. People's dignity, privacy and independence were respected.
“We are very happy with care here. It's a very pleasant home.” from the report
Risk management
People's risks were reviewed regularly and staff had information in English and Polish to help manage them.
“People's risks had been assessed and reviewed regularly or as their needs changed.” from the report
Food and health support
People received food and drink suited to their needs and preferences. Staff monitored nutrition and referred people to health professionals when needed.
“People received food and drink that met their needs and preferences.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How many staff are normally on each shift, and how do you make sure cleaning duties do not reduce the time available for care?
- 02Are Polish-speaking staff available on every shift for my relative, and how would communication be managed if they were not?
- 03How would you support my relative to attend mass, take part in Polish traditions and continue their preferred activities?
- 04How are my relative's food preferences, allergies and any special diet recorded and checked?
- 05How are families involved in care plan reviews and kept informed if their relative's needs change?
This was an unannounced inspection that looked at all five CQC questions, including the premises and the care provided; it was prompted by a review of information held about the home. This explanation was written from the published report of 1 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Laxton Hall
5 rated inspections over 9 years: the service has held its Good rating throughout.
- February 2024Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2022GoodSafe: GoodWell-led: Good
- January 2021Inspected but not ratedSafe: Inspected but not rated
- December 2019Requires improvementdown from OutstandingSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2017Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 27 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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