Lavender Court Residential Home

Staff built warm relationships and supported people in the way they wished. People were encouraged to make choices and remain as independent as possible.

“People were treated with kindness, respect, and compassion.” from the report

Care plans contained detailed information about people's preferences, communication and health needs. Staff adapted routines so people could receive care at times that suited them.

“Care plans were very person-centred for each aspect of people's lives and care.” from the report

Inspectors found a deeply established culture where people, relatives and staff could give feedback and suggest improvements.

“There was a thoroughly embedded culture of openness and positivity throughout the home.” from the report

People took part in activities inside the home and in the local community. Relatives and community groups were encouraged to be involved.

“The home was thoroughly embedded in the local community.” from the report

Some references showed gaps in potential staff members' employment histories. The manager took immediate action after inspectors raised this.

“We identified from some references where there had been gaps in the employment histories of some potential staff.” from the report

Incidents were recorded and reviewed, but it was not always clear that records had been tracked and monitored. The manager took immediate action to address this.

“However, it was not always clear that incident records had been tracked and monitored.” from the report

Some dementia-friendly signs were in place, but inspectors discussed expanding them further with the manager.

“Some dementia friendly signage was in place. We discussed with the registered manager how this could be expanded further.” from the report