Lakeside Care Home

People and relatives said staff were available and did not seem rushed. Staff worked as a team and knew people's needs and preferences.

“There were sufficient staff to meet people's care needs.” from the report

Medicines were administered and stored safely. Staff were trained, their competence was checked and records were well completed.

“There were well completed medicine administration records and good management systems to monitor and audit medicines.” from the report

Inspectors saw staff treating people with care and respect. Staff knew people well and supported them in a considerate way.

“Staff provided personalised care because they knew people well.” from the report

The two managers divided responsibilities according to their skills and kept close oversight of care. The home used audits, spot checks and feedback to improve.

“There was a positive culture where there was an openness to learn and improve with quality assurance processes providing a foundation to ensure the service was well run.” from the report

Inspectors noted that clearer signs would help staff keep the clean and dirty laundry areas separate. This was a minor improvement identified during the visit.

“During the inspection, the registered managers decided the areas would benefit from clearer signage to remind staff about the separate areas.” from the report

The managers recognised that the recruitment form needed clearer prompts. They also identified a need for improved signs about CCTV in communal areas.

“They recognised where they needed to make improvements, for example a clearer recruitment form with better prompts and improved signage regarding the use of CCTV in communal areas.” from the report