Acacia Court
Southport, PR9
ResidentialDementia
Rated 2 years agoReport explained
CQC report explained · a residential care home, run by Bloomcare
Laburnum House Shaw Limited
Laburnum Avenue, Shaw, Oldham, OL2 8RS
Goodpublished 19 September 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- Inspectors found effective safeguarding, enough staff, safe recruitment, safe medicines management and good infection control. Risks, accidents, equipment and fire safety were regularly checked.
- Effective?
- Good
- Staff were trained and supervised, and people's nutrition, hydration and health needs were monitored. Inspectors found that the home followed the Mental Capacity Act principles and made healthcare referrals when needed.
- Caring?
- Good
- People and relatives described staff as kind, attentive and helpful. Inspectors saw staff respecting privacy, dignity, independence and people's everyday choices.
- Responsive?
- Good
- Care plans were detailed and staff knew people well. Activities were available, but comments about whether there was enough to do were mixed.
- Well-led?
- Good
- Inspectors found an open and supportive culture, approachable management and regular audits. Relatives could give feedback through care reviews and meetings.
The latest report, explained
What inspectors found, September 2023
Rated Good; inspectors found safe, kind and well-managed care, with mixed views about activities.
The inspection was unannounced. Two inspectors and an Expert by Experience visited on 23 August 2023, with inspection work continuing until 4 September 2023. They spoke with people, relatives and staff, observed care, meals and medicines, looked around the home, and checked care, medicines, recruitment and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, good infection control, suitable staff training, kind care and regular checks on the quality and safety of the home.
People and relatives were generally very positive. Inspectors received mixed comments about activities, although they saw evidence of classes, music, games, trips and celebrations. Some bedroom furniture was old, but the home had an ongoing maintenance and refurbishment programme.
What inspectors praised
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and found that medicines were managed, stored and given safely.
“The provider ensured staff were recruited safely and sufficient staff were deployed to meet people's needs.” from the report
Kind and respectful care
People were treated warmly and staff supported their privacy, dignity and independence.
“People looked comfortable and relaxed with the staff and staff regularly stopped and chatted with them.” from the report
Good health and nutrition support
The home monitored people's weight, followed dietary guidance and involved health professionals when required.
“People were weighed regularly and advice was sought from health professionals if people lost weight.” from the report
Open management
Relatives could speak with managers and give feedback. Regular checks were used to review quality and safety.
“Regular audits and checks were carried out by the registered manager and senior staff.” from the report
What inspectors were concerned about
Activities were not seen as sufficient by everyone
minorSome people said there was not enough to do, although inspectors saw a range of activities and evidence of trips, classes and events.
“We received mixed comments about the activities at the service, with some people feeling there was not enough to do.” from the report
Some bedroom furniture was old
minorInspectors noted that furniture in some bedrooms was rather old. The home had an ongoing maintenance and refurbishment programme.
“The bedroom furniture in some rooms was rather old.” from the report
Questions to ask them, based on this report
- 01How often are activities provided, and how will you match them to my relative's interests and abilities?
- 02Which bedrooms are included in the maintenance and refurbishment programme, and when will the furniture be replaced?
- 03How will you keep me informed about changes in my relative's health, care needs or weight?
- 04How can relatives raise concerns, attend care reviews or take part in relatives' meetings?
- 05How quickly do staff usually respond to the call buzzer, including at night?
This was an unannounced inspection covering all five CQC key questions, including infection prevention and control, and the home was visited on 23 August 2023. This explanation was written from the published report of 19 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Laburnum House Shaw Limited
3 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- September 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020Inspected but not ratedSafe: Inspected but not rated
- October 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 13 December 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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