Knowle Court

The home assessed and reviewed risks, managed medicines safely and had systems to reduce infection risks.

“People were safe because systems were in place to make sure risks to people were assessed and actions taken to mitigate the risk.” from the report

People had plenty of choice, and staff monitored food and fluid intake. The cook understood individual dietary needs.

“People's diet and fluid intake was monitored and recorded.” from the report

People and staff were able to give their views through meetings, questionnaires and other feedback. The home shared responses through newsletters and 'You said, we did' information.

“People felt involved and were able to give their views about the service through satisfaction questionnaires and regular meetings.” from the report

The management team used audits to identify issues and develop action plans. Complaints were dealt with promptly.

“A very robust system of auditing identified any potential issues within the service and action plans were developed to make sure they were addressed.” from the report

People and staff said there were enough staff, but people also said staff were quite busy. Ask how call bells and other requests are prioritised at busy times.

“People we spoke with confirmed this but said staff were very busy.” from the report