Kenton Manor

People, relatives and a health professional spoke positively about the caring nature of staff. Inspectors saw a positive atmosphere at the home.

“There was a positive atmosphere at the home.” from the report

Inspectors found enough staff to meet people's needs, including one-to-one support where required. Staff were trained and supported.

“There were sufficient staff deployed to meet people's needs.” from the report

Checks and tests were carried out on the building and equipment. The home was clean and infection control procedures were followed.

“Checks and tests were carried out to make sure the building and equipment was safe.” from the report

Staff worked with other services to support people's health needs and sought medical reviews when concerns arose.

“They appropriately raise concerns about residents who are unwell and seek medical review with appropriate urgency.” from the report

Records about falls and malnutrition risks were not always accurate or up to date. This could make it harder to show how risks were being managed.

“Records relating to the assessment of falls and malnutrition were not always up to date or accurate.” from the report

Some needs assessments contradicted each other. Records of people's food and drink intake and risk of malnutrition were not always accurate.

“Some of these assessments were contradictory which could lead to confusion.” from the report

The home's monitoring system did not identify all the problems with records, so improvements were not always made promptly.

“The provider's quality monitoring system had not identified all the issues with the maintenance of records.” from the report

Records did not show how the provider had met its legal duty to be open and honest after something went wrong.

“Records did not demonstrate how the provider was meeting their responsibilities under the duty of candour.” from the report

Inspectors found some minor problems with medicines management. These were addressed immediately.

“We identified some minor issues relating to the management of medicines which were immediately addressed.” from the report