Keer Sands Residential Home

Staff went beyond basic care to support people's relationships, interests, dignity and comfort. They adapted support to individual wishes and needs.

“The whole staff team in the service ensured people were well-treated, supported, and respected.” from the report

Staff noticed changes in people's communication, anxiety and interests, then acted quickly to help people stay involved and independent.

“People received person-centred care. Care documentation included clear and detailed information about people's needs, likes, dislikes, and histories, allowing staff to recognise them as individuals.” from the report

The managers were accessible and promoted an open, empowering culture. Families were kept informed through an electronic telephone app group.

“The registered managers ran the home exceptionally well. The registered managers were very experienced and committed to their roles.” from the report

Staff training was current and closely monitored. Inspectors recorded a 99.1% training completion rate.

“Exceptionally, the completion rate for training was at 99.1%.” from the report

Inspectors found staffing levels appeared appropriate, with people and relatives saying enough staff were available. Recruitment and induction systems were also in place.

“Staffing levels appeared appropriate. People and family members told us there were plenty of staff available.” from the report

Protocols were missing for medicines taken occasionally, and one medicine did not have an opening date. The home corrected both issues during the inspection.

“We found protocols missing for medicines people take occasionally. We also found medicine without an open date” from the report

Inspectors found window restrictors missing. The manager ordered them during the inspection and they were installed the following week.

“Health and safety checks were performed, and certificates held for relevant checks, although we noted window restrictors missing.” from the report