Huyton Hey Manor

• Detailed risk planning

  Risk assessments clearly explained the actions staff should take to reduce harm. They were reviewed monthly or when people's needs changed.

  “Risk assessments were robust, and clearly described the course of action staff were expected to take to mitigate harm.” from the report

• Safe medicines

  Medicines were stored securely and given only by trained staff whose skills were checked each year. There were also separate instructions for medicines given when needed.

  “Medicine was only administered by staff who had undergone specific training enabling them to do this, and they had their competency assessed every 12 months.” from the report

• Enough suitable staff

  Inspectors found staffing levels matched people's needs. Recruitment checks and induction were completed before staff worked at the home.

  “Staff told us, and we observed, there was enough of staff to ensure people's needs were being met in accordance with their dependency levels.” from the report

• Open management

  Staff said they felt supported, and the home had regular team meetings and systems to monitor quality. People living at the home were also asked for feedback.

  “The provider had a clear management structure which monitored the quality of care to drive improvements in service delivery.” from the report

• Learning from incidents

  The home reviewed accidents and incidents for patterns. Inspectors saw an example where action was taken after repeated falls.

  “There was an incident and accident log and analysis in place which demonstrated incidents and accident had been scrutinised for patterns and trends.” from the report

Inspectors raised no specific concerns in this report.