Hope Lodge

People were treated with compassion and their privacy, dignity, equality and independence were respected.

“People were well treated and felt respected.” from the report

Care plans reflected people's preferences, wishes, health needs and goals. People were involved in decisions about their care.

“People received personalised care which intended to maximise their choice and control.” from the report

There were enough staff, recruitment checks were completed, and staff received relevant training, induction and supervision.

“The service ensured that there were enough staff on duty to ensure people's needs were met.” from the report

People were supported to take part in activities such as volunteering, gardening, walks and cinema trips, as well as keeping in touch with family and friends.

“The service organised daily walks to the park and trips to the cinema as well as alternatives in the service for a rainy day.” from the report

Inspectors found a positive culture, accessible managers and quality checks that helped identify and address improvements.

“A positive, person-centred and empowering culture was embedded.” from the report

Fire drills had paused for a short period after renovation, and personal emergency evacuation plans were not in place when inspectors visited. The provider said these issues were fixed immediately.

“We also found that Personal Emergency Evacuation plans were not in place.” from the report

Medication that needed to be disposed of was not always stored and packaged appropriately. The provider said action was taken to improve this practice.

“We found medication that needed to be disposed was not always stored and packaged appropriately.” from the report