Rowsley House
Manchester, M20 · 0.1 km
Residential
Rated 7 years agocare home
CQC report explained · a residential care home, run by Age
Holmfield Care
2 & 4 Darley Avenue, West Didsbury, Manchester, M20 2XF
Goodpublished 6 December 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from abuse and avoidable harm. There were enough suitable staff, recruitment checks were completed, and medicines were safely managed, although the medicines room was often above 25°C.
- Effective?
- Good
- Staff had relevant training and people's care needs, nutrition and hydration needs were met. The report also noted worn carpets and chipped paint and recommended a refurbishment plan.
- Caring?
- Good
- Staff were observed to be warm, attentive and respectful. People and families were involved in care decisions, and staff supported people's dignity and independence.
- Responsive?
- Good
- Care plans were personalised and kept up to date. People were supported with communication, activities, relationships, faith and end-of-life wishes.
- Well-led?
- Good
- The home had a positive and open culture, clear management arrangements and quality checks. People, relatives and staff were asked for their views.
The latest report, explained
What inspectors found, December 2023
Rated Good; inspectors found safe, kind and personalised care, but medicines storage and parts of the building need attention.
This was an unannounced inspection on 21 November 2023. One inspector and an Expert by Experience spoke with people, relatives, staff and a health professional. They reviewed care records, medicines records, recruitment files and management records, and looked around the home.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe recruitment, well-managed medicines, personalised care plans and good support with food, drinks, activities and healthcare.
There were some issues to address. The medicines room was often warmer than 25°C, which could affect some medicines. Parts of the home looked tired, with worn carpets and chipped paint. The CQC recommended a refurbishment plan.
The overall Good rating means the service was meeting the relevant standards and people generally received good care. The previous inspection rating was also Good, published on 6 March 2018.
What inspectors praised
Enough staff
The report found enough staff to meet people's needs promptly, and recruitment checks were completed before employment.
“There always appears to be plenty of staff on duty.” from the report
Kind and respectful care
Inspectors saw warm interactions. People were treated with dignity and were supported to make choices and remain as independent as possible.
“We observed warm and positive interactions between staff and the people they supported.” from the report
Personalised support
Care plans included people's health needs, life histories, preferences and communication needs. Staff knew about changes in people's care.
“Care plans were personalised and contained information relating to people's physical, emotional and mental health needs, their life histories and preferences.” from the report
Good meals and mealtimes
People had food and drink choices, including alternatives for allergies. Inspectors saw a relaxed and sociable mealtime.
“The mealtime experience was sociable and relaxed.” from the report
Open management
People and staff spoke positively about the management team. The provider used meetings, surveys and quality checks to identify improvements.
“There was a positive and open culture at the service.” from the report
What inspectors were concerned about
Medicines room too warm
needs fixingThe medicines room was often above 25°C. Some medicines need to be kept below this temperature, so ask what action was taken and whether any medicines were affected.
“The room temperature in the medicines room was warm and often exceeded 25°C.” from the report
Tired parts of the building
minorSome carpets were worn and some paintwork was chipped. The CQC recommended reviewing the environment and putting a refurbishment plan in place.
“Parts of the environment in the home appeared tired, and in need of refurbishment.” from the report
Questions to ask them, based on this report
- 01What has been done to keep the medicines room below 25°C, and were any medicines affected by the higher temperature?
- 02What refurbishment work is planned for the worn carpets and chipped paintwork?
- 03What is the timetable for the refurbishment plan recommended by the CQC?
- 04How will you make sure my relative's care plan reflects their preferences, communication needs and any changes in their health?
- 05How are families involved in reviewing care plans and giving feedback about the home?
This was an unannounced inspection covering all five CQC questions, including the care provided and the home environment; all five ratings remained Good. This explanation was written from the published report of 6 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Holmfield Care
3 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- December 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2014
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 11 November 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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