Hollybank House

Inspectors found enough staff to meet people's needs, including when people needed help with eating, reassurance or activities. Staff turnover was described as low, helping staff know people well.

“There were enough staff to keep people safe.” from the report

Medicines were stored, given and recorded safely. Staff were trained and checked as competent, including in the use of medicines given when needed.

“People received their prescribed medicines safely.” from the report

People and relatives said they felt safe. Staff knew how to recognise and report abuse and felt able to speak up.

“People felt safe living at Hollybank House, and relatives also felt their family members were supported safely.” from the report

People, relatives and staff felt able to raise concerns or suggest improvements. The provider used audits and feedback to identify and act on changes.

“People and relatives told us they felt able to raise concerns or make suggestions for improvement and felt confident they would be listened to.” from the report

Inspectors noted a team approach to end of life care and positive feedback from professionals. The provider had received a local award recognising this work.

“The whole staff team approach to end of life care meant people and their relatives could be assured of a compassionate person-centred approach at this most difficult time.” from the report

There was no registered manager in post when inspectors visited. The manager had applied to register, and the application was still being assessed.

“At the time of our inspection there was not a registered manager in post.” from the report