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CQC report explained · a residential care home, run by Sanctuary Care

High Worple

3-5 High Worple, Rayners Lane, Harrow, HA2 9SJ

Goodpublished 24 October 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found that risks were assessed and reviewed, there were enough suitable staff, and medicines were managed safely. The home was clean, and there were systems for safeguarding, infection control and learning from incidents.
Effective?
Good
People's needs and choices were assessed and used to create regularly reviewed care plans. Staff were trained, people had appropriate food and healthcare support, and the home followed the principles of the Mental Capacity Act.
Caring?
Good
People were treated with kindness, dignity and respect. They were offered choices, involved in decisions and supported to build independence through everyday tasks and community activities.
Responsive?
Good
Care was personalised and communication needs were met, including through Gujarati, pictures and technology. People were supported with activities, relationships, cultural and religious interests, and knew how to complain.
Well-led?
Good
Inspectors found a person-centred culture and effective systems for checking and improving quality. People, relatives and staff were involved through meetings and surveys, and the management team worked with other professionals.
The latest report, explained

What inspectors found, October 2023

Rated Good; inspectors found safe, kind and personalised care that supported people's independence, culture and choices.

Inspectors made an unannounced visit on 19 September 2023. They spoke with four people, staff and three relatives. They observed care and checked care records, medicines, accidents, audits, meetings and the home.

The home supported five adults with learning disabilities. People shared a cultural background and mainly spoke Gujarati. Staff also spoke Gujarati and understood people's cultural and religious needs.

The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines systems, personalised support, good links with health professionals and effective management.

What inspectors praised

  • Language and culture

    Staff spoke people's main language and understood their cultural and religious needs. The home supported religious celebrations and culturally appropriate food.

    “All staff spoke Gujarati and understood people's culture and religious needs.” from the report

  • Choice and independence

    People were supported to make choices, pursue interests and develop practical skills. This included shopping, cooking, cleaning and learning to travel safely in the community.

    “Staff supported people to have the maximum possible choice, control, and independence.” from the report

  • Kind relationships

    People told inspectors staff were kind and polite. Inspectors observed caring interactions and found that people had good relationships with staff.

    “We observed gentle, caring interactions which showed mutual respect.” from the report

  • Activities and community life

    People took part in leisure, educational, social and religious activities at the home and in the community. They were also supported to maintain relationships with friends and family.

    “People undertook social and leisure activities in the community, visiting places of interest and following hobbies.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you make sure my relative can communicate comfortably with staff and understand information about their care?
  2. 02How will you support my relative to set personal goals and develop daily living or community skills?
  3. 03How are medicines checked, reviewed with health professionals and recorded?
  4. 04How will you involve our family in care planning, reviews and regular meetings?
  5. 05What activities, religious support and community opportunities would be available for my relative?

This was an unannounced inspection covering all five CQC questions, including infection prevention and control, and it assessed how the home applied the principles of right support, right care and right culture. This explanation was written from the published report of 24 October 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of High Worple

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. October 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at High Worple →

  2. November 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. December 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. July 2014

    Registered with the Care Quality Commission on 3 July 2014.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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