Chy Keres

Many staff had worked at the home for several years. Inspectors said low staff turnover helped provide consistent support.

“Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.” from the report

Medicines were brought in their original packaging, given according to prescribers' instructions and checked by a second trained staff member.

“Medicines were managed safely. Families provided information on the medicines their relative was taking and updated this with any changes.” from the report

Staff supported people to make decisions and used communication methods suited to their needs.

“Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.” from the report

Relatives were asked for feedback, and inspectors received positive comments about the service and its management.

“Relatives told us their family member was valued and had a good time when staying at the service.” from the report

Weekly water temperature checks had not been completed since October 2022. The manager said this would be assigned to a named staff member, and inspectors recommended reviewing the auditing process.

“Water temperature checks, which should have been completed by staff weekly, had not been carried out since October 2022.” from the report

Advice from other agencies was not always transferred to the relevant risk assessment. The manager told inspectors this had been addressed after the inspection.

“It had not always been transferred to the appropriate risk assessment to ensure the detail was easily accessible to staff.” from the report