Burghley
Kettering, NN16
Residential
Rated 6 years agocare home
CQC report explained · a residential care home, run by Mentaur
Herons Lodge
138 Northampton Road, Market Harborough, LE16 9HF
Goodpublished 2 February 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from avoidable harm. Staffing, recruitment checks, risk management, medicines systems, fire safety and incident learning had improved.
- Effective?
- Good
- Staff had completed training and competency checks, and people were supported with their health, eating and drinking, consent, and access to other professionals.
- Caring?
- Good
- This key question was not inspected during this visit. Its previous rating was carried forward, but the report does not state that rating here.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was carried forward, but the report does not state that rating here.
- Well-led?
- Requires improvement
- Management systems, communication and oversight had improved, but inspectors needed more time to see that the changes were fully embedded and sustained.
The latest report, explained
What inspectors found, February 2024
Rated Good overall; inspectors found safer, kinder care, but the home was not yet consistently well-led.
This was an unannounced focused inspection on 10 January 2024. Inspectors observed care, spoke with managers and staff, contacted five relatives, and reviewed care records, medicines, staffing, training, audits and other records.
The home had improved since the previous inspection. Staffing levels, night cover, medicines checks, risk assessments, staff training, communication and support for people's choices had all improved. Inspectors rated Safe and Effective as Good.
Well-led was rated Requires Improvement. Inspectors found better management systems and oversight, but said the changes had not been in place long enough to show they were fully embedded and sustained. The overall rating rose from Requires Improvement to Good.
What inspectors praised
Improved staffing
Staffing levels had increased, including at night. This improved safety and gave people more opportunities to take part in activities.
“The provider had increased the numbers of staff on duty. This included the availability of staff at night.” from the report
Safe medicines support
Staff responsible for medicines had extra training and competency checks. Monitoring systems were found to be effective.
“People's medicines were managed safely. Improvements had been made to staff training, and staff had completed competency assessments of their practice.” from the report
Staff knew people well
Inspectors found staff to be kind, caring and aware of people's individual needs. Relatives spoke positively about the staff.
“Staff were kind, caring and knew people well. Relatives were positive and spoke highly of the staff.” from the report
Better support for choices
Care plans had been updated to reflect people's routines and preferences. Staff were supported to respect people's choices and promote their independence.
“Support plans had been reviewed and updated to support staff of people's wishes and what was important to them.” from the report
What inspectors were concerned about
Management changes not yet established
needs fixingThe home had improved its quality and safety systems, but inspectors said more time was needed to show that these improvements would continue consistently.
“However, given the short length of time since our last inspection, further time was required for the improvements to become fully embedded and sustained.” from the report
Questions to ask them, based on this report
- 01How will you keep the improved quality and safety checks consistent over time?
- 02What staffing levels, including night staffing, will be in place for my relative's individual needs?
- 03How will you make sure my relative's routines, preferences and choices are recorded and followed?
- 04How are staff training, supervision and competency checks kept up to date?
- 05How will you involve my relative and our family in care reviews, activities and decisions?
This was a focused inspection of Safe, Effective and Well-led only; Caring and Responsive were not inspected and their previous ratings were carried forward. This explanation was written from the published report of 2 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Herons Lodge
4 rated inspections over 8 years: the service has held its Good rating throughout.
- February 2024Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2023Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementWell-led: Inadequate
- January 2019Goodstayed GoodSafe: Requires improvementEffective: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
Another option
Or stay at home with a private carer
Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.
Same provider
Other services run by Mentaur Limited
9 other services on the CQC register. A pattern across a group tells you more than one report.
Good
Highfield
Northampton, NN1
Residential
Rated 3 years agocare home
Holly Tree Lodge
Bedford, MK42
ResidentialDementia
Rated 5 years agocare home
Lavanda Villa
Bedford, MK42
Residential
Rated 2 years agocare home
Lotus House
Bedford, MK40
Residential
Rated 3 months agocare home
Rushwell House
Rushden, NN10
Residential
Rated 6 years agocare home
Nearby
Other care homes near Market Harborough
Lenthall House
Market Harborough, LE16 · 0.8 km
ResidentialDementia
Rated 11 months agocare home
The Willows Nursing and Residential Home
Market Harborough, LE16 · 1.3 km
NursingDementia
Rated 3 years agocare home
Rosewood Manor
Leicestershire, LE16 · 1.3 km
ResidentialDementia
Rated 4 years agocare home
Peaker Park Care Village
Market Harborough, LE16 · 2.1 km
NursingDementia
Rated 6 years agocare home
Oat Hill Mews
Market Harborough, LE16 · 2.2 km
ResidentialDementia
Rated 2 months agocare home
Oat Hill Mews
Market Harborough, LE16 · 2.2 km
ResidentialDementia
Rated 2 months agocare home