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CQC report explained · a residential care home, run by Heaton Healthcare

Heaton House Residential Care Home

20-22 Reigate Road, Worthing, BN11 5NF

Outstandingpublished 29 November 2019, 6 years ago

Rated Outstanding: inspectors found the service performing exceptionally well.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Outstanding
Is care built around the person? Care plans, activities, complaints.
Well-led?
Outstanding
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Heaton House Residential Care Home. That is usual for a newly registered service.

The story over the years

Every inspection of Heaton House Residential Care Home

2 rated inspections over 3 years: the service has improved, from Good to Outstanding.

  1. April 2021Inspected but not ratedcurrent rating
    Safe: Inspected but not rated
  2. November 2019Outstandingup from Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
  3. July 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. June 2026

    Registered with the Care Quality Commission on 1 June 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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