Healey House

Inspectors found that risks were identified and managed effectively. Staff had clear information about how to support people safely.

“At this inspection we found risks to people were identified and addressed efficiently and effectively.” from the report

Staff were kind and caring. People appeared relaxed and said they enjoyed living at the home.

“Staff were kind and caring and created a calm and relaxed atmosphere for people.” from the report

Medicines records and as-needed medicines protocols had improved since the previous inspection. Audits were identifying and addressing recording gaps.

“At this inspection we found improvements had been made to documents relating to medicines management.” from the report

Inspectors found enough staff to support people safely. Staff were not rushed and responded quickly when people called.

“There were enough staff to support people safely. Staff responded to people quickly and did not appear rushed.” from the report

The manager had improved oversight and introduced clearer audits. These checks were finding issues and prompting action.

“The registered manager had clear and effective audit processes to identify issues at the service and take steps to address them.” from the report

Some care plans had been made more detailed and person-centred, but this standard had not yet been applied to every part of every care plan.

“Further time was needed for the registered manager to apply this standard to all parts of people's care plans.” from the report

Although governance had improved, inspectors still found that management and leadership did not always support consistently high-quality, person-centred care.

“This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.” from the report