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CQC report explained · a nursing home, run by Hazelgrove Healthcare

Hazelgrove Nursing Home

Heath Hill Avenue, Brighton, BN2 4FH

Goodpublished 17 November 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Risks such as falls and choking were assessed and care plans gave staff detailed guidance. Inspectors found medicines, staffing, recruitment and infection control were managed safely.
Effective?
Good
People received appropriate food, drinks, healthcare support and staff training. The home followed the Mental Capacity Act and sought people's consent to care.
Caring?
Good
Staff offered choices, treated people with kindness and respected their privacy, dignity and independence. Inspectors observed positive communication and friendly interactions.
Responsive?
Good
Care plans reflected people's needs, preferences and life histories. The home offered activities, supported religious and cultural needs, responded to complaints and recorded end-of-life wishes.
Well-led?
Good
Quality checks covered areas including medicines, infection control, care planning and health and safety. People, relatives and staff gave positive feedback about how the home was run.
The latest report, explained

What inspectors found, November 2023

Hazelgrove Nursing Home was rated Good; inspectors found safe, kind and personalised care across all five areas.

The inspection was unannounced and took place on 17 and 18 October 2023. One inspector and one senior specialist spoke with people, relatives and staff, observed care and reviewed records including four care plans.

The inspectors found people were safe, treated kindly and supported by staff who understood their needs. Medicines were managed safely, the home was clean, care plans were up to date and people could receive visitors and take part in activities.

All five CQC areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found the service consistently managed, with good care and people's needs met through good organisation and delivery.

What inspectors praised

  • Safe medicines

    Inspectors found medicines were stored securely, administered by trained nurses and checked through regular audits.

    “Regular auditing of medicine procedures had taken place, including checks on accurately recording administered medicines as well as temperature checks of medicine storage areas.” from the report

  • Kind and respectful care

    Staff supported people's choices and encouraged independence while protecting privacy and dignity.

    “People we spoke with thought they were well cared for and treated with respect and dignity, and had their independence promoted.” from the report

  • Personalised support

    Care plans included people's preferences, interests, religious beliefs and personal histories. Staff were observed using this knowledge to support people appropriately.

    “Individual person-centred care plans had been developed, enabling staff to support people in a personalised way that was specific to their needs and preferences, including any individual religious beliefs.” from the report

  • Activities and relationships

    The home offered varied activities and provided one-to-one activity time for people who preferred to stay in their rooms. Relatives could visit and stay as long as they wanted.

    “There was a range of activities on offer which included, music, arts and crafts, exercise, trips around the local area and visits from external entertainers.” from the report

  • Strong oversight

    The home used audits, staff meetings and feedback from people and relatives to monitor quality and identify improvements.

    “The registered manager undertook a range of quality assurance audits to ensure a good level of quality was maintained.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How are staffing levels changed when a person's needs increase or when staff are absent?
  2. 02How will you make sure care plans and risk assessments stay up to date as my relative's needs change?
  3. 03Which activities would suit my relative, and how would you provide one-to-one activities if they prefer to stay in their room?
  4. 04How will you keep me informed about medicines, healthcare appointments and any changes in treatment?
  5. 05How would you record and follow my relative's wishes about care at the end of their life?

This was an unannounced inspection covering all five key questions and infection prevention and control; inspectors observed care, spoke with 2 people, 2 relatives and 9 staff, and reviewed 4 care plans. This explanation was written from the published report of 17 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Hazelgrove Nursing Home

2 rated inspections over 6 years: the service has held its Good rating throughout.

  1. November 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Hazelgrove Nursing Home →

  2. March 2021Inspected but not rated
    Safe: Inspected but not rated

    We are reading this report · the original is on cqc.org.uk

  3. August 2017Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. September 2016

    Registered with the Care Quality Commission on 1 September 2016.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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