Hazel Bank Care Home

People appeared relaxed with staff. Inspectors saw warm, trusting relationships and said staff respected privacy, dignity and independence.

“People were well supported. Their privacy, dignity, and independence were respected and promoted.” from the report

The home had enough staff to keep people safe. People were supported by a consistent and experienced team.

“The provider ensured there were enough staff to support people safely. People were supported by a consistent and experienced team.” from the report

People were supported with nutrition, health care and activities. The home worked closely with health and social care professionals.

“There were close links with other health and social care professionals which included a weekly ward round by the GP.” from the report

The provider had acted on the previous inspection findings. Inspectors found improvements in staffing deployment, nutrition and hydration monitoring, care planning and quality checks.

“The provider had taken positive action to address the issues from the last inspection.” from the report

The provider had not always followed its recruitment policy. Some records were incomplete and one staff member had not had all checks completed.

“They had not always followed their own recruitment policy and we found examples where records were incomplete and one instance where full checks had not been carried out for a staff member.” from the report

Medicines were generally managed safely, but records for some non-medicated creams and other topical preparations were inconsistent. The provider was asked to review its monitoring.

“However, there were some recording inconsistencies for non-medicated topical preparations.” from the report

Some people used bed or chair sensors without the required capacity assessments and best-interest decisions. The provider was asked to improve staff guidance and training.

“We saw examples where people were using bed and chair sensors without the appropriate capacity assessments and best interest decisions being in place.” from the report

Audit systems had improved but were not fully established. They had not identified some problems in care records and staff recruitment.

“We found some areas where the systems required improvement to ensure they were fully embedded and identified all areas robustly.” from the report