Marple Lodge Care Home
Stockport, SK6
ResidentialDementia
Rated 5 years agocare home
CQC report explained · a residential care home, run by I Care International
Grove Lodge Care Home
62 Buxton Road, Hazel Grove, Stockport, SK7 6AF
Goodpublished 9 January 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Requires improvement
- Risk checks were in place, but action was not always taken promptly when environmental problems were found. Some fire training and fire drills were incomplete, although several issues were addressed after the visit.
- Effective?
- Good
- People's needs were assessed and reviewed. They were supported with food, drink, health appointments and appropriate care, and staff were receiving training, although some mandatory training was still being completed.
- Caring?
- Good
- People said staff were kind and caring. Inspectors found that staff respected privacy and dignity, encouraged independence and involved people in decisions.
- Responsive?
- Good
- Care was personalised to people's needs and preferences. People were supported with communication, family relationships, activities and interests, and felt able to raise concerns.
- Well-led?
- Good
- The management team was visible and staff felt supported. People, relatives and staff were invited to give feedback, and the managers acted on issues raised, although environmental problems had not always been dealt with quickly.
The latest report, explained
What inspectors found, January 2024
Grove Lodge Care Home is rated Good overall, but inspectors found safety systems needed improvement and some environmental risks were not dealt with quickly enough.
Inspectors visited unannounced on 18 December 2023. They spoke with people and staff, observed care, checked the building, and reviewed care, recruitment, training and management records.
The overall rating was Good. Effective, caring, responsive and well-led were all rated Good. People said staff were kind, knew them well and supported their choices, health needs, meals and activities.
Safe was rated Requires Improvement, down from Good at the last inspection. Inspectors found delays in dealing with some environmental problems, including unsecured furniture, missing radiator covers, faulty fire doors and emergency lighting. Some staff had also not completed fire training or a fire drill.
The management team took action on several issues during or just after the inspection. CQC made a recommendation about making sure risks in the environment are dealt with promptly.
What inspectors praised
Kind and respectful care
People told inspectors that staff were kind and caring. Staff respected privacy, dignity, choices and independence.
“The staff are absolutely lovely there is nothing that is too much trouble for them.” from the report
Staff know people well
There was a consistent staff team. Inspectors found that staff knew people's needs and responded when they needed help.
“There was a consistent team of staff working at Grove Lodge Care Home. It was evident they knew people very well and worked together to meet people's needs.” from the report
Personalised support
Care records included people's needs, preferences and communication requirements. People could make choices about their routines and activities.
“People's care records were personalised to the person's individual needs and preferences and staff supported people with care that was personalised.” from the report
Clean home and safe medicines support
The home was clean and tidy, with suitable stocks of protective equipment. Inspectors observed staff giving medicines safely and found records to guide them.
“People were supported to take their medicine safely. Suitable records were in place to guide staff on how to support people” from the report
Responsive management
The management team listened to feedback and took action on several issues raised during the inspection. People and staff could share their views through meetings and surveys.
“The management team were very responsive to feedback given and took action to address any issues raised during the inspection.” from the report
What inspectors were concerned about
Delayed action on environmental risks
seriousInspectors found that some environmental risks had not been dealt with promptly. These included unsecured furniture, missing radiator covers, faulty fire doors and emergency lighting.
“Processes to assess and manage risk were in place but had not always led to timely action to address any environmental issues.” from the report
Fire training and drills incomplete
needs fixingSome staff had not completed fire training or taken part in a fire drill. The management team knew about this and said action was being taken.
“Some staff had not yet completed their fire training or participated in a fire drill.” from the report
Some training and checks were still outstanding
needs fixingNot all staff had completed mandatory learning about supporting people with learning disabilities and autism. Some medicine competency assessments also needed review because they were dated.
“Some competency assessments needed to be reviewed as they were dated.” from the report
Questions to ask them, based on this report
- 01Have all the environmental issues found at the inspection been fixed, including unsecured furniture, radiator covers, fire doors and emergency lighting?
- 02Have all staff now completed fire training and taken part in a fire drill?
- 03What is the timetable for completing all outstanding mandatory training?
- 04How often are medicine competency assessments reviewed, and have the dated assessments now been updated?
- 05How will my relative be involved in creating and reviewing their personalised care plan?
This was an unannounced inspection covering all five key questions, with the Safe rating changing from Good to Requires Improvement and the other ratings remaining Good. This explanation was written from the published report of 9 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Grove Lodge Care Home
4 rated inspections over 9 years: the service has improved, from Requires improvement to Good.
- January 2024Goodcurrent ratingstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- May 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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Good
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