Greenview Hall

• Personalised activities

  The home arranged activities around people's interests and ambitions, including trips, concerts, sporting events and creative groups. Staff also supported people who preferred individual activities rather than groups.

  “Staff had organised activities for people based on their individual interests.” from the report

• Culture and equality

  People were supported to follow their cultural, religious and personal traditions. The home also celebrated different cultures and promoted equality and diversity.

  “Equality and diversity was promoted throughout the home.” from the report

• Preventing loneliness

  Staff worked actively to help people build relationships and contribute to the community. Inspectors found examples of improved wellbeing through activities, charity work and community links.

  “Staff worked hard to ensure people did not become socially isolated.” from the report

• Kind and respectful care

  People said staff were kind and attentive. Staff knew people's histories and preferences and used this knowledge to communicate in meaningful ways.

  “People told us they felt staff were kind and attentive to their needs.” from the report

• Safe medicines support

  Medicines were stored securely, records had no gaps in administration and stock balances were correct. Staff were trained and their competence was checked regularly.

  “People received their medicines in line with their prescriptions.” from the report

• Strong management oversight

  The management team used audits, meetings and feedback to monitor care and identify improvements. People, relatives and staff said they felt listened to.

  “There was a positive culture and staff worked to ensure the aims and values of the service were embedded into their day-to-day practice.” from the report

Inspectors raised no specific concerns in this report.