CQC report explained · a residential care home, run by Condover College

Greenfields

Bings Heath, Astley, Shrewsbury, SY4 4BY

Goodpublished 12 January 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; People's risks were assessed and reviewed, and there were enough staff to support them safely. Medicines were managed by trained staff, with records showing medicines received, given and returned.
Effective?: Good; This key question was not inspected in this focused inspection. Its rating carried over from the previous inspection.
Caring?: Good; This key question was not inspected in this focused inspection. Its rating carried over from the previous inspection.
Responsive?: Good; This key question was not inspected in this focused inspection. Its rating carried over from the previous inspection.
Well-led?: Good; Managers used audits and action plans to monitor quality and make improvements. People, relatives and staff were involved, and the home worked with health and social care professionals.

The latest report, explained

What inspectors found, January 2024

Rated Good; inspectors found safe, well-managed respite care with strong support for people's choices and independence.

This was a focused inspection because it had been some time since the previous inspection. One inspector visited on 29 November 2023 and gathered further information until 8 December. They spoke with people, relatives, staff and professionals, and checked care plans, medicines records, recruitment files, training records and quality checks.

The home was rated Good for Safe and Well-led. Inspectors found enough trained staff, safe recruitment, good medicines management and suitable risk assessments. People were supported to make choices, stay as independent as possible and take part in activities.

Inspectors also found an open management culture. Leaders used audits and action plans to improve the service, listened to people and relatives, and worked with health and social care professionals.

The overall Good rating also includes ratings from the previous comprehensive inspection in 2018. This inspection did not reassess Effective, Caring or Responsive.

What inspectors praised

Managing risks
Risks were assessed, monitored and reviewed. Care plans gave staff clear information about people's needs, including how to support periods of anxiety or distress.
“People's needs, and any associated risks were assessed, monitored, and regularly reviewed.” from the report
Medicines
Trained staff managed medicines and had their competence checked. There were clear arrangements for medicines prescribed when needed.
“People's medicines were managed and administered by staff who received regular training and assessments of their competency.” from the report
Choice and independence
People were supported to make decisions, take part in activities and remain as independent as possible. Staff used objects, photographs and signing to help people communicate choices.
“People were supported to retain and develop their independence whilst managing their own risks.” from the report
Management and improvement
The provider used audits, action plans and shared learning to improve safety and quality. Staff were trained and their knowledge and competence were checked.
“There were effective systems in place to monitor and improve the quality and safety of the service provided.” from the report
Working with professionals
The home worked with health and social care professionals. Staff responded to changes in people's health and supported improvements in mobility.
“The service worked in partnership with health and social care professionals to achieve good outcomes for people.” from the report

What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report

01How would you assess and review my relative's specific risks, including risks linked to personal care, anxiety or distress?
02How would you support my relative's communication and decision-making, including the use of objects, photographs or signing if needed?
03How would you manage my relative's regular and as-required medicines, and how would you share records with us?
04Which activities, day services or community opportunities could my relative continue during a respite stay?
05How would you tell us about changes in my relative's health, care plan or risk management?

This was a focused inspection of Safe and Well-led only; the other ratings carried over from the previous comprehensive inspection published in 2018. This explanation was written from the published report of 12 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Greenfields

2 rated inspections over 5 years: the service has held its Good rating throughout.

January 2024Goodcurrent ratingstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Greenfields →
August 2018Good
Safe: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
September 2016
Registered with the Care Quality Commission on 20 September 2016.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Shrewsbury, SY3

Good

Residential

Shrewsbury, SY1 · 5.6 km

Outstanding

Residential

Rated 7 years agocare home

What inspectors found, January 2024

Managing risks

Medicines

Choice and independence

Management and improvement

Working with professionals

Every inspection of Greenfields

Or stay at home with a private carer

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