Glenfield Woodlands Care Home

Inspectors found that staffing levels were sufficient and recruitment checks were completed.

“People were supported by enough staff, and safe recruitment checks were in place.” from the report

People and relatives gave positive feedback about staff and the atmosphere. Staff also said they felt valued and comfortable raising concerns.

“People and their families spoke positively about the care staff and the atmosphere at the service.” from the report

The provider responded to several issues raised by inspectors, including reviewing care plans and risk assessments and replacing damaged equipment.

“The provider was responsive to concerns raised during our inspection and took action to improve safety and quality of care.” from the report

Medicines were not always administered or recorded safely. Falls and choking risks were also not always assessed accurately, creating a risk of harm.

“Unsafe medicine practices, poor risk management and poor infection prevention and control measures, put people at risk of potential harm.” from the report

Inspectors found dirty kitchen equipment, stained mattress covers, damaged handrails and hand hygiene that did not always follow expected practice.

“We found some areas of the kitchen where cooking equipment was stored to be visibly dirty.” from the report

Staff did not always respond when people were uncomfortable, support hearing aid use or provide activities described in care plans.

“A lack of activity engagement, meeting people's communication needs, and poor response by staff to people expressing discomfort, was a breach of regulation 10 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.” from the report

Medicine competency assessments were incomplete and moving and handling competency assessments had not been completed. Inspectors observed a damaged sling being used.

“There were no moving and handling competency assessments completed by the provider.” from the report

People were not always offered a choice of meals, and fluid records were disorganised and did not always show whether people drank enough.

“People were not always provided with meal options during mealtimes.” from the report

Quality systems did not reliably identify problems in care plans, medicines, pressure-relieving mattresses or complaints.

“Quality assurance processes and service oversight was not always effective.” from the report