George Potter House

People and relatives said staff treated people well and that the home felt safe. Staff knew how to recognise and report abuse.

“People told us they felt safe living at the care home and that staff treated them well.” from the report

Inspectors found staffing levels matched the rota and met people's assessed needs. Staff were available and responded quickly to requests.

“During our inspection, staffing levels matched the rota and enabled people's needs to be met safely.” from the report

Staff received induction, ongoing training, supervision and appraisals. Inspectors found they understood people's individual needs and preferences.

“Staff demonstrated good awareness of their working roles and responsibilities and said they received all the support they needed from their line managers and co-workers to perform their duties well.” from the report

People had choices about meals and could receive food prepared for specific needs, including swallowing difficulties. Staff supported access to doctors and other professionals.

“People received support to eat and drink in a way that met their personal preferences and mealtimes were informal and flexible to meet people's needs.” from the report

The provider had improved its medicines administration records since the previous inspection. Inspectors found no recording errors or omissions on the records they reviewed.

“We found no recording errors or omissions on any medicines administration record sheets we reviewed as part of this inspection, which we had identified as an issue at our last inspection.” from the report

The provider's medicines audits did not identify missing protocols for as-required medicines. This meant staff did not always have the guidance needed to administer these medicines safely.

“The provider's systems for quality monitoring of the care home were not always effective.” from the report

There were numerous omissions in daily clinical room and medicines fridge temperature checks. Inspectors said this did not follow recognised medicines practice or the provider's own policies.

“Furthermore, we found numerous recording omissions on daily clinical room and fridge temperature checks.” from the report

The registered manager was due to leave at the end of 2023. A new manager and deputy manager had been appointed and were due to take day-to-day charge from 1 January 2024.

“The current registered manager was leaving their post at the end of 2023.” from the report