Gaywood Street

Inspectors saw attentive and compassionate interactions. People's privacy and dignity were respected.

“We saw care workers and staff interact in an attentive and caring manner with people.” from the report

Care plans described people's needs, communication preferences, goals and interests. People were supported to maintain relationships and take part in relevant activities.

“People were supported to maintain social relationships, to follow interests and take part in activities that were socially and culturally relevant to them.” from the report

There were enough staff to meet people's care needs, including two-to-one support. Medicines were administered by trained staff and records were accurate.

“The numbers of care workers available and their skills matched the care needs of people at the service.” from the report

The home had not completed recommendations from an April 2023 fire risk assessment before the inspection. Inspectors said this increased the risk that people could be harmed, although they found no evidence that anyone had been harmed.

“We found recommendations following a recent fire risk assessment in April 2023 had not been implemented.” from the report

Some parts of the home needed repair or updating, including ceiling patches, chipped plasterwork and loose bathroom tiles. Repairs had been arranged.

“The décor of the home required updating.” from the report