Francis House

Risks linked to people's health, mobility, the environment and equipment were assessed and reviewed. Staff understood how to follow people's care plans and emergency procedures.

“Risks to people's safety associated with their health condition, environment and any equipment used, were assessed and managed in a timely manner.” from the report

Inspectors found the home, furnishings and care equipment visibly clean. Staff had suitable cleaning routines and supplies of protective equipment.

“All areas of the home, furnishing and any equipment used for people's care were visibly clean and hygienic.” from the report

People and relatives said staff knew them well and understood what mattered to them. Inspectors found that independence, dignity and individual preferences were taken seriously.

“People and relatives told us staff knew people well and what was important to them for their care.” from the report

Three of the four staff files reviewed did not contain full dates for previous employment. This could make it harder to identify or investigate gaps before staff are appointed, although the home agreed to correct this.

“However, in 3 out of 4 staff files we looked at, full dates of their previous employment listed, were not always obtained for the purposes of their job application.” from the report

The home told inspectors about a series of medicine errors before the inspection. No one was harmed, and extra training, competency checks and management checks had been introduced.

“Before this inspection, the registered manager told us about a series of medicines errors, which had occurred at the service, with no resulting harm to any person.” from the report