Flixton Manor

People and relatives spoke positively about staff. Inspectors observed respectful interactions, reassurance and support with dignity and independence.

“Staff responded to people respectfully at all times, answering their questions, providing reassurance and doing so with a smile.” from the report

Inspectors found staffing levels were safe and staff had the checks needed before employment.

“Staffing levels were safe. There were enough staff to meet people's needs.” from the report

The home offered group activities, one-to-one activities and trips out. Staff had also gathered more information about people's interests.

“These included group activities, 1-1 activities and trips out into the community.” from the report

The new manager had acted on concerns raised before the inspection, working with Trafford Council. Staff reported a marked improvement in leadership and the home.

“Trafford Council had acknowledged significant improvement had taken place.” from the report

Instructions and records were incomplete or not followed. This included medicines given at the wrong time, hidden medicines, thickening powder and creams or patches. The provider acted during and after the inspection, but the issue created an increased risk of harm.

“The provider had failed to ensure safe systems for the management and administration of medicines.” from the report

The home's quality assurance system did not identify the medicines problems found by inspectors. The manager agreed to add more oversight and new care and medicines systems were being considered.

“The quality assurance system had not identified the shortfalls in the management of medicines identified during the inspection.” from the report

Staff training, supervisions and appraisals were not up to date after the previous manager left. An action plan was in place to bring them up to date.

“An action plan was in place to ensure all staff were up to date with supervisions, appraisals and their mandatory training.” from the report