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CQC report explained · a residential care home, run by Tailored Transitions

Fernside

15 Turbary Road, Ferndown, BH22 8AP

Goodpublished 11 November 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People were protected from avoidable harm. Risks were reviewed, staffing was consistent, medicines were managed by trained staff, and infection control arrangements were in place.
Effective?
Good
This area was not inspected during this focused visit. Its previous rating was carried forward when calculating the overall rating.
Caring?
Good
This area was not inspected during this focused visit. Its previous rating was carried forward when calculating the overall rating.
Responsive?
Good
This area was not inspected during this focused visit. Its previous rating was carried forward when calculating the overall rating.
Well-led?
Good
The home was consistently managed and had an open, supportive culture. Audits, feedback and partnership working were used to monitor and improve care.
The latest report, explained

What inspectors found, November 2023

Rated Good; inspectors found people were safe and well supported, with strong management and consistent staff.

The home supports up to four adults aged 18 to 65 with complex medical, physical and learning needs. Four people were living there during the inspection.

This was a focused inspection of Safe and Well-led. The inspector visited on 17 and 19 October 2023, spoke with all four people, contacted relatives, staff and health professionals, and reviewed care, medicines, recruitment and management records.

Inspectors found people appeared happy, calm and safe. Risks were assessed, medicines were given by trained staff, infection controls were in place, and staff knew people well. The home was open and supportive, and management used audits and feedback to improve care.

The overall rating remained Good. The ratings for Safe and Well-led were Good. The other three areas were not inspected during this visit, so their previous ratings were used for the overall rating.

What inspectors praised

  • People felt safe and settled

    People looked happy and calm with staff. Relatives and health professionals also said people were safe and well cared for.

    “People looked happy, calm and content in staff company.” from the report

  • Staff knew people well

    A familiar and consistent staff group understood people's individual communication needs and supported them to make choices.

    “A familiar and consistent group of care staff meant they knew people well.” from the report

  • Risks were managed without being overly restrictive

    The home assessed risks such as falls, choking, moving and going out. Positive risk-taking was encouraged.

    “People's individual risks were known and well managed without being unduly restrictive.” from the report

  • Strong management and teamwork

    Relatives, staff and professionals spoke positively about how the home was managed. The provider had systems to monitor quality and improve care.

    “There was a positive, lively and open culture at the service.” from the report

  • Good partnership working

    The home worked with health and care professionals, including GP surgeries, dieticians, the epilepsy team and physiotherapists.

    “The service worked in partnership with others to help ensure good outcomes for people.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you assess and review the risks and support needs specific to my relative?
  2. 02How will you make sure my relative's medicines remain effective, and how often will reviews be requested?
  3. 03How will you support my relative's individual communication needs and help them make choices?
  4. 04How will relatives be involved in care reviews and decisions about changes to the home or care?
  5. 05How do you maintain a consistent staff team who know each person's needs well?

This was a focused inspection of Safe and Well-led only; the other ratings were carried over from the last comprehensive inspection published on 12 April 2018. This explanation was written from the published report of 11 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Fernside

2 rated inspections over 6 years: the service has held its Good rating throughout.

  1. November 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Fernside →

  2. April 2021Inspected but not rated
    Safe: Inspected but not rated

    We are reading this report · the original is on cqc.org.uk

  3. April 2018Good
    Safe: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. January 2017

    Registered with the Care Quality Commission on 18 January 2017.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

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