Elm Tree Court - Care Home

Staff understood how to recognise and report abuse. Risk assessments and emergency evacuation plans gave staff information to support people safely.

“Effective safeguarding systems were in place. Safeguarding concerns were managed consistently and promptly.” from the report

People received medicines as prescribed. Staff were trained, supported and had their competence checked.

“Medicines were managed safely, and people received their medicines as prescribed.” from the report

Inspectors found enough staff to provide safe care. Recruitment checks were being completed effectively.

“There were enough staff to ensure people received safe care.” from the report

The home had an open and person-centred culture. People and relatives spoke positively about the service.

“The provider had an open and honest culture.” from the report

The provider used audits and reviews of incidents to identify improvements and share learning with staff.

“An effective quality monitoring system was in place which monitored the quality and safety of the service through a robust audit system.” from the report

Some areas needed decorating, and some fixtures and fittings needed replacement or minor repairs. The provider had an action plan to address this.

“Some fixtures and fittings required replacing or minor repairs.” from the report