CQC report explained · a residential care home, run by North East Autism Society

Dunelm

115 Dunelm South, Sunderland, SR2 7QY

Goodpublished 10 February 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Inspectors found that risks were assessed and managed, medicines were safely administered and recorded, and there were enough staff, including one-to-one support for activities and visits.
Effective?: Good; This area was not inspected during this visit. Its previous rating was used when calculating the overall rating.
Caring?: Good; This area was not inspected during this visit. The report describes people as receiving kind and compassionate care, but does not give a current rating for Caring.
Responsive?: Good; This area was not inspected during this visit. The report says support plans reflected people's goals and needs, but does not give a current rating for Responsive.
Well-led?: Good; Inspectors found regular audits, reviewed risk assessments, staff training and a positive culture where people, relatives and staff could raise concerns and help improve the service.

The latest report, explained

What inspectors found, February 2024

Rated Good; inspectors found safe, person-centred care and strong management, but only safety and leadership were inspected.

The inspection visit took place on 17 January 2024. It was announced 24 hours in advance. Inspectors spoke with people living in the home, an advocate, relatives and staff. They reviewed care, medicines, recruitment and management records, and looked around the premises.

The home was rated Good for Safe and Well-led. Inspectors found that risks were assessed, medicines were managed safely, staffing was sufficient and staff knew how to report abuse. People were supported to make choices, take part in activities and keep their independence.

Inspectors found regular audits, staff training and an open culture where people, relatives and staff could raise concerns. The overall rating remained Good, as the other three areas were not inspected and their previous ratings were used.

What inspectors praised

Safe care and medicines
Risks were assessed and monitored. Inspectors found that medicines were managed safely, with guidance for medicines given only when needed.
“Medicines were managed, recorded and administered safely.” from the report
Enough staff
The home had enough staff to provide individual support and help people take part in activities and visits when they wanted.
“The service had enough staff, including 1-1 support for people to take part in activities and visits how and when they wanted.” from the report
Choice and independence
People were supported to pursue their interests, make choices and receive support in the least restrictive way.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible” from the report
Open management
Staff felt supported and able to raise concerns. Regular meetings allowed people and staff to discuss concerns and changes.
“Regular staff and resident meetings were held which gave the opportunity for people to raise any concerns” from the report

What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report

01How would staffing and one-to-one support be arranged for my relative's activities, visits and daily choices?
02What risks would be assessed in my relative's support plan, and how often would those assessments be reviewed?
03How would you support my relative to take medicines independently where this is safe and appropriate?
04What training would staff receive to meet my relative's specific learning disability or autistic needs?
05How would my family be involved in meetings, reviews and any changes to the service?

This was a focused inspection of Safe and Well-led; Effective, Caring and Responsive were not inspected and their previous ratings were used for the overall rating. This explanation was written from the published report of 10 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Dunelm

3 rated inspections over 8 years: the service has held its Good rating throughout.

February 2024Goodcurrent ratingstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Dunelm →
April 2018Goodstayed Good
Safe: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
February 2016Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read this report on cqc.org.uk
May 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
November 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
July 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
February 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
January 2011
Registered with the Care Quality Commission on 20 January 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

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Sunderland, SR2

Good

Residential

Sunderland, SR2 · 0.7 km

Good

Residential

Rated 2 years agoReport explained

What inspectors found, February 2024

Safe care and medicines

Enough staff

Choice and independence

Open management

Every inspection of Dunelm

Or stay at home with a private carer

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