Dudbrook House

Inspectors found enough staff and said their numbers and skills matched people's needs. Staff had an induction and shadowing before working independently.

“There are a lot of staff here and they all know exactly what they are doing.” from the report

People received medicines as prescribed. Staff were trained and assessed before supporting people, and medicines were securely stored and regularly audited.

“People were given their medicines safely and as prescribed, and it was recorded on their medicine administration record.” from the report

Managers used audits, monthly reports, staff meetings and feedback to monitor the service and identify improvements.

“There was an effective quality audit system in place which included a monthly report to analyse themes or trends.” from the report

Relatives were able to visit without restrictions. The report says relatives found the home welcoming and easy to contact.

“There are absolutely no restrictions in place. We can visit whenever we want to.” from the report

Some staff files did not contain proof of address. One DBS check had come from a previous employer without a risk assessment in place at the time. The manager acted during the inspection, but the provider was asked to improve its recruitment checks.

“However, the DBS checks seen on 1 staff file had been issued by a previous employer and the registered manager had not put a risk assessment in place to ensure the member of staff was safe to work.” from the report

Some risk assessments had not been reviewed after people's needs changed. Inspectors gave the example of a person who had fallen and did not yet have an updated assessment.

“However, some of the risk assessments had not been updated. For example, a person who had recently had a fall did not have an updated risk assessment.” from the report