Dimensions 4 Matlock Close

Staff treated people with dignity, explained what they were doing and supported people calmly. They also helped people to remain as independent as possible with personal care and eating.

“We observed staff supporting people in a respectful manner.” from the report

Care plans described people's preferences, routines, communication methods and support needs. Relatives were involved in planning and reviewing care.

“Care plans set out personalised information about people.” from the report

People were supported to enjoy activities at home, go out locally, maintain family contact and follow cultural or religious interests.

“Staff supported people to go out into their local community, such as to the shops, for walks and occasional meals out.” from the report

There were enough staff during the inspection, and staff had training on recognising and reporting abuse. Recruitment checks were in place.

“There were sufficient staff on duty to help people be safe and meet their needs at the time of our visit.” from the report

Inspectors found sharp edges, damaged fittings, dirt, mould, rust and broken or corroded equipment in washrooms and other areas. Some repairs were made during the inspection, but wider risks had not been managed consistently.

“A radiator was broken exposing sharp edges.” from the report

A seven-day gap was found in one person's medicines record, and surplus medicines were not included in stock records. Audits had failed to identify these issues.

“This indicated administration recording practice did not provide accurate assurances that people received their medicines as prescribed.” from the report

The provider's audits and health and safety checks had not identified important problems in the home or with medicines. Some daily records and shift plans were also incomplete or lacked detail.

“The provider's quality assurance systems had not always ensured that the service addressed risks to people's safety and well-being.” from the report

Paintwork and kitchen surfaces were worn, and a second lounge or sensory room was mainly used as an office and for storing old wheelchairs. This did not always support a homely environment.

“The building was suitable to meet people's needs safely, but some areas were worn and in need of redecoration.” from the report