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CQC report explained · a residential care home, run by Care Worldwide

Dana House

5 Fairfields Crescent, London, NW9 0PR

Goodpublished 9 November 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People were protected from abuse and avoidable harm. Inspectors found suitable staffing, person-centred risk assessments, safe medicines systems and appropriate infection control.
Effective?
Good
People's needs were assessed and their support plans promoted independence and good outcomes. Staff had relevant training, and people were supported with food, healthcare and decisions about their care.
Caring?
Good
The report does not give a separate rating for Caring. Inspectors observed friendly, respectful support and good communication between people and staff.
Responsive?
Good
The report does not give a separate rating for Responsive. Inspectors found that support plans reflected people's needs, wishes and preferences, and that people were supported to access the local community.
Well-led?
Good
Managers had clear roles, regular audits and an open culture. People, relatives and staff were encouraged to share their views and contribute to improvements.
The latest report, explained

What inspectors found, November 2023

Dana House is rated Good; inspectors found safe, effective and person-centred care with strong support for people's independence.

The inspection was unannounced and took place on 11 October 2023. One inspector spoke with people living at the home, relatives, managers and care workers. They reviewed support plans, staff records, training records, safety checks and quality monitoring.

The home was rated Good for Safe, Effective and Well-led. Inspectors found enough suitable staff, safe medicines systems, personalised support plans and staff who understood people's needs. People were supported to make choices, stay independent and access the community.

Inspectors saw friendly and respectful care. They found the home worked well with health professionals and relatives, and that managers used audits, meetings and feedback to monitor quality and make improvements. The overall rating remained Good, as it was at the previous inspection published in 2017.

What inspectors praised

  • Personalised support

    Support plans gave staff clear guidance about people's needs and helped people remain as independent as possible.

    “Personalised support plans gave clear information for staff to follow in keeping people safe, whilst enabling people to be as independent as possible.” from the report

  • Safe staffing and medicines

    Inspectors found enough suitable staff and saw that medicines were administered, recorded and checked safely.

    “There were sufficient staff on duty to meet people's identified needs and additional staffing was provided as required.” from the report

  • Respectful care

    Staff understood people's wishes and were seen supporting people in a friendly and respectful way.

    “Staff understood people's wishes and preferences and were observed to support people in a friendly and respectful manner.” from the report

  • Good leadership

    The home had clear management arrangements, regular audits and an open culture where people, relatives and staff could give their views.

    “The provider had a clear management structure that monitored the quality of care to drive improvements in service delivery.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How would you provide any additional staffing my relative may need as their needs change?
  2. 02How often would my relative's support plan and risk assessments be reviewed, and how would they be involved?
  3. 03How would you support my relative to access the local community and maintain their independence?
  4. 04What useable communal or garden spaces are currently available, and what changes are planned?
  5. 05How do your audits and service action plan identify and deal with any shortfalls in care?

The inspection reviewed the overall quality of the care home and gives ratings for Safe, Effective and Well-led; it does not give separate ratings for Caring or Responsive. This explanation was written from the published report of 9 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Dana House

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. November 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Dana House →

  2. November 2017Goodstayed Good
    Safe: GoodEffective: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. February 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. April 2014

    Registered with the Care Quality Commission on 14 April 2014.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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