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CQC report explained · a residential care home, run by Pilgrims' Friend Society

Cumbria Emmaus Trust

Walkmill Close, Moresby Parks, Whitehaven, CA28 8XR

Requires improvementpublished 6 July 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Cumbria Emmaus Trust. That is usual for a newly registered service.

The story over the years

Every inspection of Cumbria Emmaus Trust

5 rated inspections over 8 years: the service has slipped, from Good to Requires improvement.

  1. July 2023Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. November 2021Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement
  3. March 2020Goodstayed Good
    Safe: GoodWell-led: Good
  4. August 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. February 2015Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. October 2023

    Registered with the Care Quality Commission on 23 October 2023.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Pilgrims' Friend Society

11 other services on the CQC register. A pattern across a group tells you more than one report.

Emmaus House

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Good
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Rated 8 years agocare home

Ernest Luff Homes

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Finborough Court

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Framland

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Furze Hill House

North Walsham, NR28
Good
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Rated 8 years agocare home
Nearby

Other care homes near Whitehaven

All in Cumberland

Moresby Parks

Whitehaven, CA28 · 0.2 km
Good
Residential
Rated 7 years agocare home

Rosehill House

Whitehaven, CA28 · 1.4 km
Requires improvement
ResidentialDementia
Rated 8 months agocare home

The Gables

Whitehaven, CA28 · 2.0 km
Requires improvement
ResidentialDementia
Rated 4 months agocare home

Harbour View

Whitehaven, CA28 · 2.3 km
Requires improvement
NursingDementia
Rated 4 years agocare home