Cornwallis Court

Care plans included people's wishes, life histories, preferences, interests and important relationships. Staff focused on helping people keep their independence.

“Care records showed people's wishes, needs, life history, preferences, interests and key relationships had been considered in the planning of their personalised care.” from the report

Inspectors saw compassionate and respectful interactions. People and relatives spoke positively about the care and the atmosphere.

“Without exception the interactions between people and staff at all levels were kind, compassionate and empowering.” from the report

Activities were planned around individual interests and were available throughout the week. People could choose whether to join in, including trips into the community.

“Activities staff were employed to provide a wide range of personalised activities covering 7 days a week.” from the report

The management team used audits, meetings, surveys and feedback to monitor quality and improve the service. Staff described an open culture where mistakes could be discussed.

“There were detailed and robust governance systems in place to monitor the service closely to ensure people received an excellent level of care and support.” from the report

People's wishes for end-of-life care were recorded and staff worked with healthcare professionals. Relatives described compassionate support at difficult times.

“They, [staff] look after people at the end of their life very well here. They communicate with the hospice team and ensure people are comfortable and end their days well.” from the report

Inspectors found some gaps in records showing when people had been repositioned. The home introduced a new system immediately after the feedback.

“We identified some gaps in repositioning records. Following our feedback immediate action was taken to instigate a new system to ensure improved management oversight of this.” from the report

Some people, including people living with dementia, had access to stairs without a risk assessment to guide staff. Risk assessments were put in place immediately after inspectors raised this.

“We noted where people had access to stairs, including those living with dementia not all had risk assessments in place to guide staff.” from the report

One person said there were infrequent occasions when they had to wait for staff to answer their bell. The report also says staffing had improved and levels were regularly reviewed.

“There is the odd occasion when you have to wait for staff to answer your bell, but this is infrequent.” from the report