Cooperscroft Care Home

People and relatives told inspectors they felt safe. Staff understood safeguarding responsibilities and acted on concerns appropriately.

“People and their relatives told us they felt safe.” from the report

Inspectors found enough staff to meet people's needs safely. Call bells were answered quickly and people did not appear to wait long for support.

“On the day of our inspection site visit, there were enough staff to support people safely.” from the report

The home supported people to maintain independence, take positive risks and pursue their wishes and interests. People were also involved in the running of the home.

“There was an exceptionally positive, open and inclusive culture at the service.” from the report

Managers were visible and approachable. The home used audits, feedback and action plans to identify improvements and share learning.

“The provider had created an exceptional learning culture at the service which continuously improved the care people received.” from the report

Staff had access to training, development opportunities and wellbeing support. Their skills and interests were used to improve care.

“There was a strong emphasis placed on the importance of staff health and wellbeing” from the report

Inspectors found omissions in a very small number of risk assessments. The registered manager corrected these immediately.

“Although we identified omissions in the content of a very small number of these assessments during the inspection, the registered manager took immediate action to address these.” from the report

Several people prescribed paraffin-containing creams did not have a fire risk assessment, and one person's care plan did not include information about food interactions with warfarin. The provider addressed these issues immediately.

“However, several people prescribed paraffin-containing emollients did not have a fire risk assessment.” from the report