Community of St Mary at the Cross

People told inspectors they felt safe. Safeguarding concerns had been reported, investigated and monitored by senior managers.

“People told us they felt safe in the home, comments included, "I feel safe in the home” from the report

Inspectors found enough suitable staff on duty and evidence of safe recruitment checks. Staff were observed responding to people and call bells.

“The provider ensured there were enough suitable staff on duty to meet people's needs and staff were recruited safely.” from the report

Care plans included people's preferences, life histories, abilities and goals. Families and people were involved in developing their care.

“Care plans reviewed showed evidence of families and people being involved in their development.” from the report

The home assessed communication needs and used different formats. End-of-life wishes, including religious beliefs, were recorded and support was arranged with health professionals.

“People's communication needs were assessed, and information was provided in different formats, for example the complaints procedure was both in pictures and words.” from the report

The home was clean and maintained. Staff used protective equipment, followed cleaning schedules and had infection prevention training.

“During our visit we observed staff cleaning and sanitising areas within the home.” from the report

Some 'as and when needed' medicine documentation was out of date, and some staff competency checks were not current. The inspector recommended getting advice about staff competencies and record keeping.

“Medicines were mostly managed safely. However, we found some issues such as out of date documentation for 'as and when medicine' and some staff competencies were not up to date.” from the report

One record did not contain a care plan for an identified need. The manager said all care plans would be reviewed and updated immediately.

“However, we found there were some gaps in information in some records we reviewed.” from the report

Some people said they did not have enough activities. The manager said this would be addressed after the inspection.

“Some people told us they did not have enough activities to do.” from the report

The home was going through a period of adjustment after management and staffing changes. Most people and staff were supportive, but some gave mixed views or raised concerns.

“Some people and staff gave us mixed reviews about the management of the service.” from the report