Coates Garden House

People were supported to make choices, pursue their interests and take part in community activities. Staff used the least restrictive approach and supported people to achieve their goals.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests” from the report

Inspectors found appropriate risk assessments, enough staff and safe medicines systems. Staff knew people well and understood how to protect them from abuse.

“People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse.” from the report

People received compassionate care, with their privacy and dignity respected. Staff supported people's individuality and involved them in decisions about their lives.

“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report

Inspectors found that management was visible and approachable. Staff felt respected, supported and valued, and staff turnover was low.

“Staff felt respected, supported, and valued by the registered manager which supported a positive and improvement driven culture.” from the report

The manager completed regular audits and action plans, but inspectors found limited evidence that the provider was involved in reviewing them. The provider was recommended to improve its monitoring systems.

“However, there was limited evidence of provider involvement and review of action plans.” from the report

Some parts of the home needed minor repairs. The manager knew about this and had an action plan in place.

“Some areas of the home required some minor repair work, the registered manager was aware of this and had an action plan in place.” from the report