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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Legacy Healthcare Group

Clifton House

165 Clifton Road, Balsall Heath, Birmingham, B12 8SL

Requires improvementpublished 9 August 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Clifton House. That is usual for a newly registered service.

The story over the years

Every inspection of Clifton House

5 rated inspections over 7 years: the service has held its Requires improvement rating throughout.

  1. August 2023Requires improvementcurrent ratingup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  2. June 2023Inadequatedown from Good
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: InadequateWell-led: Inadequate
  3. December 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  4. May 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Good
  5. April 2016Requires improvement
    Safe: GoodEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  6. March 2026

    Registered with the Care Quality Commission on 17 March 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Legacy Healthcare Group Limited

1 other service on the CQC register. A pattern across a group tells you more than one report.

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